Privacy Policy

Privacy Policy for Website

This Privacy Policy explains how Karaya Letting & Management Ltd. collects, uses, and protects your personal data when you use our services or website (https://karaya.online). We are committed to safeguarding your privacy and complying with data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Karaya Letting & Management Ltd. is a property letting and management company based in the UK. We are the data controller for personal data collected through this website or during the course of our services.

Registered Address:
Baylis House, Stoke Poges Lane, Slough, SL1 3PB

Contact:
contact@karaya.online | +44 7774 121277

2. Information We Collect

We may collect and process the following data:

• Full name, address, email, and phone number
• Identification documents (e.g., passports, driving licenses)
• Bank account details for payment processing
• Property preferences, tenancy records, and service usage
• IP address, browser type, and device information

3. How We Use Your Information

We use your information for the following purposes:

• To provide property letting and management services
• To process tenancy applications and manage contracts
• To communicate with you and respond to enquiries
• To meet legal obligations (e.g., referencing, tax reporting)
• To improve our website and services

4. Legal Basis for Processing

We rely on the following legal bases for processing your data:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests in running our business
• Your consent (where applicable)

5. Sharing Your Data

We may share your personal data with:

• Service providers (e.g., maintenance contractors, referencing agencies)
• Legal and regulatory authorities if required by law
• Payment processors and financial institutions
• New owners in case of business transfer or sale

We never sell your data to third parties for marketing purposes.

6. Data Retention

We retain your data for as long as necessary for legal, business, or operational purposes. Typically, this is 6 years after the end of your relationship with us unless longer retention is required by law.

7. Cookies and Tracking

We use cookies to improve your experience and analyze website traffic. You can adjust your browser settings to refuse cookies. Continued use of our site implies consent to our use of cookies.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and continued use of our services implies acceptance of the revised policy.

12. Contacting Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@karaya.online
call at: +44 7774 121277